Channels
8
Voice, SMS, email, web chat, and social DMs — one inbox.
The AI BDC Platform
Built for dealerships that need every inbound answered, on every channel
Lumika answers voice, SMS, email, web chat, and social DMs 24/7 across every rooftop. The AI BDC sits on top of your existing CRM and DMS — not on top of your team.
Coverage
24/7
Always-on response on every channel the customer uses.
Stack
CRM-agnostic
Sits on top of VinSolutions, CDK Elead, Reynolds, DealerSocket.
Compliance
TCPA-ready
Consent log, opt-out flags, and full audit trail.
Business Outcomes
Designed for set rate, show rate, and dealer-group scale
Capture every inbound, fast
A call, text, email, web message, or social DM hits the dealership and Lumika responds within seconds — including nights, weekends, and overflow when the BDC cannot pick up.
- Always-on response across voice, SMS, email, web, and social
- One conversation per primary channel per contact
- Anonymous web visitors auto-promote to leads when phone or email is shared
Set more appointments without growing the BDC
Appointments are the unit of revenue. Lumika qualifies the conversation, books the time, and tracks every status change through to the showroom or service drive.
- Book directly from the conversation composer
- Status flow: unconfirmed → confirmed → completed | cancelled | no_show | rescheduled
- Outcomes (sale, RO) join back from the CRM via external IDs
Run multiple rooftops in one workspace
Single store, dealer group, or somewhere in between — visibility scopes match how your organization actually operates.
- Group-all, rooftop-all, assigned-and-unassigned, or assigned-only inbox visibility
- Per-rooftop and group-wide memberships
- Audit trail on every contact, conversation, and appointment
Platform Capabilities
Everything needed to run a modern dealership BDC
One inbox for voice, SMS, email, web, and social
Bring every inbound into one workspace. Customers thread through one conversation per channel; operators see a unified timeline of inbound, outbound, internal, and system events.
- Voice, SMS, email, web chat, Messenger, Instagram DM, WhatsApp, Telegram
- One conversation per primary channel per contact
- Activities timeline covers messages, calls, notes, and status changes
One contact, every channel they reach you on
Lumika links phone numbers, emails, web visitor tokens, and social IDs to a single contact so history follows the customer — not the channel.
- Phone, email, web cookie, Telegram chat ID, Messenger PSID, Instagram ID, WhatsApp E.164
- Lifecycle: anonymous → new_lead → engaged → appointment_scheduled → sold
- Anonymous web visitors auto-promote when phone or email is captured
AI replies with a human handoff when it matters
Conversations are assignable to AI agents or human operators. Internal notes coordinate the team without the customer seeing anything.
- AI agents and human operators share one assignee model
- Internal notes on the conversation timeline for team coordination
- Snooze and close states with full reopen history
Book, confirm, and track every appointment
Appointments are the conversion outcome. Lumika books from inside the conversation, tracks status, and joins outcomes back from the CRM.
- Sales test drives, service drop-offs, deliveries
- unconfirmed → confirmed → completed | cancelled | no_show | rescheduled
- Sale / RO outcomes joined back via external CRM IDs
Built for dealer groups, not just single stores
Roll out across rooftops with per-membership visibility. Operators see only the inboxes their role and store assignment allow.
- Inbox visibility: group_all, rooftop_all, assigned_and_unassigned, assigned_only
- Roles for owners, managers, BDC agents, salespeople, service advisors
- Per-rooftop and group-wide memberships under one dealership
TCPA-ready from day one
Built for the consent rules dealers actually live under. Append-only consent log, per-channel opt-out flags, and 10DLC SMS via Twilio in rollout.
- Email, SMS, and voice opt-out flags on every contact
- consent_events log captures source, scope, and channel
- 10DLC A2P SMS via Twilio (in rollout)
Channel Footprint
Every channel your buyers already reach you on
Operating Model
How a conversation moves through Lumika
01
Inbound arrives
A call, text, email, web message, or social DM hits the dealership. Lumika normalizes the sender, finds or creates the contact, and opens a conversation on that channel.
02
AI replies and qualifies
The AI BDC answers within seconds, asks about the vehicle or service, and routes to a BDC agent, salesperson, or service advisor when the conversation needs hands-on attention.
03
Appointment gets booked
Sales test drive, service drop-off, or delivery — Lumika books the time directly from the conversation and tracks confirmed, rescheduled, cancelled, and no-show outcomes.
04
Outcome closes the loop
Sale and repair-order outcomes flow back from the CRM via external IDs. Every state change lands on the contact and conversation audit trail.
Get started
Run the AI BDC your dealership needs
See Lumika running your inbound on your inventory, your CRM, and your channels.