Lumika Platform Terms & Conditions

1. Acceptance of Terms

These Terms of Use (“Terms”) form a binding agreement between you (and, if applicable, the organization you represent) and Lumika Inc., a Delaware corporation (“Lumika”, “we”, “us”, or “our”). By creating a workspace, configuring assistants, or allowing Lumika to access third-party integrations, you confirm that you have read, understand, and agree to these Terms and our Privacy Policy. If you do not agree, you must not access the services.

2. Service Description

Lumika is an AI-powered customer engagement platform providing no-code assistant solutions for marketing automation and customer support across multiple channels. Our hosted software, APIs, widgets, and MCP endpoints let you build AI assistants, connect communication channels such as Telegram, Slack, Meta (Facebook, Instagram, WhatsApp), Discord, or custom APIs, upload knowledge bases, and create interactive customer experiences. We may add or remove features over time and may designate certain capabilities as beta or experimental.

3. Accounts, Workspaces & Security

• You are responsible for maintaining accurate registration information, safeguarding credentials, and restricting workspace access to authorized personnel.
• Workspace owners/admins control permissions, billing, and data deletion. Actions taken under your credentials are deemed authorized by you.
• You must immediately notify us of any breach, unauthorized use, or compromise involving your account, knowledge base, integration tokens, or connected channels.

4. Integrations & Third-Party Services

Lumika routes content through third-party services you elect to connect (including Telegram, Slack, Meta/Facebook, Instagram, WhatsApp, Discord, email, SMS, or custom APIs). You are solely responsible for complying with the terms, policies, rate limits, branding, and consent requirements imposed by those providers. Lumika may store the tokens and secrets needed to operate the integration, and we may suspend an integration if its provider flags abuse, revokes access, or updates mandatory policies.

5. Customer Content & License

You retain all rights to the prompts, instructions, documents, integrations, and conversation logs (“Customer Content”) you submit to Lumika. You grant Lumika a worldwide, non-exclusive, royalty-free license to host, process, transmit, and reproduce Customer Content solely to provide and improve the services, troubleshoot issues, and fulfill legal obligations. We may create aggregated or de-identified analytics that no longer identify you or your workspace; those analytics belong to Lumika.

6. Confidentiality & Security

Each party agrees to protect the other party’s confidential information using no less than reasonable care. Confidential information includes assistant instructions, integration credentials, documents, pricing, and system diagrams that are marked or should reasonably be understood as confidential. These obligations do not apply to information that becomes public through no fault of the receiving party or was already known without restriction.

7. Acceptable Use

You may not, directly or indirectly:

• Use Lumika to violate any law, regulation, or rights of others, including privacy, intellectual property, export-control, or platform-specific policies.
• Transmit unsolicited marketing messages, spam, malware, or deceptive content through connected integrations.
• Upload highly sensitive personal data (e.g., protected health information, card numbers, government IDs) unless expressly permitted in writing.
• Reverse engineer, probe, or disrupt the service, including load testing or attempting to bypass authentication and rate limits.
• Train competing large language models using Lumika outputs, except as allowed by separate written agreement.

8. AI Output & Beta Features

Large language models may produce inaccurate or offensive content. You are responsible for reviewing outputs before sharing them with end users and for configuring guardrails that meet your compliance obligations. Beta or pre-release features (including cards generation, multi-channel MCP overrides, or experimental integrations) are provided “as is,” may change without notice, and may be discontinued at any time.

9. Fees & Taxes

If you purchase a paid plan, you agree to pay the fees, taxes, and charges described in the applicable order or workspace billing settings. All payments are non-refundable unless required by law. We may suspend service for unpaid amounts following reasonable notice.

10. Term & Termination

These Terms remain in effect until the earlier of (a) the date you delete your workspace and cease using the services, or (b) the date Lumika terminates your access for cause (including violations of these Terms, non-payment, or platform abuse). We may also terminate or suspend the services on notice if we discontinue the product. Upon termination, you must delete all Lumika SDKs, cease using integration tokens generated by Lumika, and certify destruction of any cached secrets upon request.

11. Disclaimers & Limitation of Liability

The services are provided “as is” without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, or accuracy of AI outputs. Lumika and its suppliers are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill. Our aggregate liability arising out of or relating to the services will not exceed the fees paid by your workspace in the twelve (12) months preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Lumika, its affiliates, and personnel from any claims, losses, liabilities, and expenses (including attorneys’ fees) arising from or relating to (a) Customer Content or the integrations you connect, (b) your violation of these Terms or third-party policies, or (c) disputes between you and your end users or workspace members.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware and the United States, without regard to conflict-of-law principles. The parties agree to submit to the exclusive jurisdiction of state and federal courts located in the State of Delaware, except where prohibited by applicable law.

14. Changes to the Terms

We may update these Terms to reflect business or legal changes. When we do, we will update the “Last Updated” date and, if the changes are material, provide notice via email or in-product messaging. Continued use of Lumika after the effective date constitutes acceptance of the updated Terms.

15. Contact

Questions about these Terms or requests for contractual amendments can be sent to support@lumika.ai. For privacy-specific matters, please also review our Privacy Policy.