Use Cases

Where the AI BDC shows up for dealerships

From an after-hours DM about a vehicle on the lot to a group-wide rollout across rooftops — Lumika lives in the everyday moments a dealership runs through. Here is where the AI BDC earns its keep.

Lead intake

Beat the five-minute SLA on every inbound

A 9am call from a CarGurus referral, a noon web chat from a website visitor, an 11pm DM about a vehicle on the lot — every one of them costs a deal if it sits unanswered. Lumika responds within seconds, qualifies the conversation, and either books the next step or hands off to a human.

24/7 first response across voice, SMS, email, web, and social
Inbound auto-creates the contact and opens the conversation
Anonymous web visitors auto-promote to new leads when a phone or email is shared

Sales — Appointments

Book a test drive inside the conversation

A buyer asks about a specific vehicle. The AI checks fit, suggests a time, and books the test drive directly from the conversation. The appointment lands in your calendar with the full conversation as audit history — no separate form, no callback queue.

Appointment types: sales test drive, delivery, follow-up appointments
Status flow: unconfirmed → confirmed → completed | cancelled | no_show | rescheduled
Sale outcomes join back from the CRM via external IDs

Service — Appointments

Fill the service drive on every channel

Oil change, brake service, recall outreach — service customers reach out on whatever channel they last used. Lumika opens the conversation, books the drop-off, and tracks it through to the repair-order outcome from the CRM.

Appointment types: service drop-off, delivery, pickup, courtesy
Confirmed, rescheduled, cancelled, and no-show outcomes recorded per appointment
RO outcomes join back from the CRM via external IDs

Sales — Handoff

Hand qualified buyers to salespeople with full context

When a conversation moves from question-and-answer to ready-to-buy, Lumika reassigns the conversation to a salesperson and leaves an internal note with what the AI already learned — the vehicle, the budget signals, the timing. Your advisor walks in informed.

AI agents and human operators share one assignee model
Internal notes on the conversation timeline for team coordination
Full conversation history follows the assignment, not the channel

Customer continuity

One contact, every channel they reach you on

A buyer DMs on Instagram Monday, calls Tuesday, texts Wednesday about financing. Without identity unification, that is three records and zero context. Lumika links phone numbers, emails, web visitor tokens, and social IDs to a single contact — and history follows the customer, not the channel.

Phone, email, web cookie, Telegram chat ID, Messenger PSID, Instagram ID, WhatsApp E.164
Lifecycle: anonymous → new_lead → engaged → appointment_scheduled → sold
Anonymous web visitors auto-promote to leads on first phone or email match

Dealer groups

Run every rooftop from one workspace

Dealer groups do not want one tool per store. Lumika scopes inboxes, contacts, and appointments per rooftop and per group, with per-user visibility for owners, managers, BDC agents, salespeople, and service advisors.

Inbox visibility: group_all, rooftop_all, assigned_and_unassigned, assigned_only
Roles for owners, managers, BDC agents, salespeople, service advisors
Audit trail on every contact, conversation, and appointment

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