Unified business messaging
Handle inbound and outbound WhatsApp chats inside the same Lumika timeline used for Telegram, Slack, and other channels.
Active
WhatsApp Business Integration
Connect WhatsApp Business to Lumika today and run customer conversations with automated assistants, media history, and approval workflows.
What You Get
What you get out of the box
Media + context retention
Store attachments and message transcripts securely so every responder or assistant sees full history.
Operational controls
Assign assistants per account, toggle manual approval mode, and rely on cross-workspace conflict detection.
Integration Details
The mechanics behind the integration
Availability
WhatsApp is generally available for all Lumika workspaces.
- Connect any WhatsApp Business phone number that you manage in Meta Business Suite.
- Lumika deactivates duplicate numbers across workspaces automatically to prevent conflicts.
- Use Dashboard → Accounts to view status, sync tokens, or remove integrations at any time.
Prerequisites
Gather these before you open the setup modal.
- Access to your Meta app in developers.facebook.com with WhatsApp product enabled.
- A WhatsApp Embedded Signup configuration ID in Meta (Facebook Login for Business).
- Embedded Signup config permissions include whatsapp_business_messaging and whatsapp_business_management.
- Backend env values set: META_APP_ID and META_WHATSAPP_EMBEDDED_SIGNUP_CONFIG_ID.
- At least one Lumika responder assistant ready to attach, or plan to create one during setup.
Setup Guide
Get connected step by step
01
Prepare Meta app once
- Open Meta for Developers → Apps and choose your app with WhatsApp enabled.
- Create or update an Embedded Signup config in Facebook Login for Business and copy the config ID.
- Confirm your app has the required WhatsApp permissions and webhook callback configured.
02
Connect inside Lumika
- Navigate to Dashboard → Accounts → Add Account → WhatsApp.
- Click Connect WhatsApp and complete the Meta popup flow.
- Lumika exchanges the authorization code, resolves WABA/phone details, subscribes webhook ownership, and disables duplicates in other workspaces.
03
Assign assistants and test
- Link an existing responder assistant or create a new one from the Accounts page.
- Send a test message from WhatsApp to verify that Lumika ingests the thread and that automations fire as expected.
- Toggle Auto respond / Manual approval mode per account to match your escalation policy.
- If needed, open Meta docs: https://developers.facebook.com/docs/whatsapp/cloud-api/get-started
Get started
Ready to connect WhatsApp?
Open Dashboard → Accounts and add your WhatsApp Business number in minutes.