Inbound never sleeps
CarGurus, AutoTrader, Cars.com, social DMs, web chat, and after-hours calls all hit the dealership at once. The industry SLA is under five minutes, and no human BDC can cover every channel around the clock.
About Lumika
The AI Business Development Center for automotive dealerships
Lumika is the always-on, multi-channel BDC for U.S. dealerships. We answer every inbound conversation across voice, SMS, email, web chat, and social — qualify intent, book appointments, and drop the outcome into the CRM and DMS your team already runs.
Our mission
Make dealerships fast
Conversion collapses when response times slip past a few minutes. Show rates collapse when nobody confirms the appointment. We exist so sales and service teams stop chasing leads and reminders, and spend their day on the work that actually moves cars off the lot and customers through the service drive.
Why we built it
Three problems every dealer feels every day
Lumika exists because the existing BDC model is too slow, too expensive, and too fragmented to keep up with where buyers actually start the conversation.
BDC turnover is brutal
Dealerships spend the year hiring, training, and re-training BDC agents. Lumika gives every rooftop a consistent baseline that does not quit on Friday and never forgets a follow-up.
Your tools do not talk to each other
VinSolutions, CDK Elead, Reynolds, DealerSocket, Dealer.com — the dealer stack is fragmented by design. Lumika sits on top of whatever CRM and DMS you already run instead of forcing a rip-and-replace.
What we believe
The principles behind the product
Dealer-first, not category-first
Built for BDC managers and agents who live in the inbox — not a generic AI product retrofitted for automotive.
On top of your stack, not instead of it
CRM and DMS-agnostic. Appointments, notes, and outcomes land where your team already works.
Compliance is table stakes
TCPA, 10DLC SMS registration, OEM audit trails, and dealer-branded experience baked in from day one — not bolted on.
Inventory-aware answers
Agents answer "is the 2024 X5 still on the lot?" accurately because they are connected to your live inventory feed.
Who we are
We know dealers
Lumika is built by a team with more than five years of shipping automotive software to franchised dealers. Our founders came out of Space Auto, where they helped roll out tools to 250+ rooftops across the U.S. We know what BDC operations look like at 8 a.m. on a Saturday, what makes a CRM integration actually stick, and why a single missed SMS can cost a deal.
Where we are going
Built for the next era of car buying
Buyers are already starting their search inside AI assistants. Lumika founded the Auto Agent Protocol — an open standard so ChatGPT and other AI agents can discover inventory and book appointments at Lumika-connected dealers. The same engine that answers your inbound today is the one that puts your rooftop on the map when buyers stop browsing third-party listings and start asking an assistant.
Get started
See Lumika running your BDC
Book a 30-minute demo and see how the AI BDC handles your inbound — on your inventory, your CRM, and your channels.